Returns & Refunds Policy
Returns:
14 days from goods delivered - Items must be returned back in original packaging and in saleable condition for a full refund or replacement.
14 days from goods delivered - Items must be returned back in original packaging and in saleable condition for a full refund or replacement.
Please note the buyer will be responsible for the costs of returning any items purchased.
Our returns address is as follows-
Toffie
Box Three Studio Limited,
Unit 4
Crab Apple Way
Vale Business Park
Evesham
WR11 1GP
Box Three Studio Limited,
Unit 4
Crab Apple Way
Vale Business Park
Evesham
WR11 1GP
Returns on personalised products, which includes personalised greetings cards, personalised prints and
personalised mugs, cannot be accepted unless the item is faulty.
If the item is faulty, we abide by our standard returns policy.
personalised mugs, cannot be accepted unless the item is faulty.
If the item is faulty, we abide by our standard returns policy.
We also do not accept the return of our blinds that have been:
- altered by us or by you.
- any personalised and/or bespoke orders.
- if the incorrect measurements have been given to us.
This does not affect your statutory rights.
- altered by us or by you.
- any personalised and/or bespoke orders.
- if the incorrect measurements have been given to us.
This does not affect your statutory rights.
IMPORTANT INFORMATION:-
We do not alter the drop of the blind. The blinds come with a standard drop of approximately 150cm.
The fabric is lowered to the required drop and the remaining fabric stays rolled on the roller.
Exact measurements are required, we will not be held responsible for any errors during checkout.
If your blind is being cut to size then we may need to contact you via email or by telephone to confirm sizes.
Please include a phone number when making your purchase in case we require any confirmation of size etc.
We do not alter the drop of the blind. The blinds come with a standard drop of approximately 150cm.
The fabric is lowered to the required drop and the remaining fabric stays rolled on the roller.
Exact measurements are required, we will not be held responsible for any errors during checkout.
If your blind is being cut to size then we may need to contact you via email or by telephone to confirm sizes.
Please include a phone number when making your purchase in case we require any confirmation of size etc.
* We might double-check a few things with you, as we would hate for there to be any mix-up or problems with a bespoke order!
Please Note;
If more than one blind requires altering then please also specify which size goes with which blind style.
If these specifications are not detailed during checkout then your order could incur a delay.
Damaged Goods:
If you have received your goods and they are damaged, then please inform us of this within 24 hours of delivery.
If you have received your goods and they are damaged, then please inform us of this within 24 hours of delivery.
If possible, email over any issues including photographs of the damage, as this will help us rectify the problem as fast and efficiently as possible.
Every effort has been made to show colours accurately however; due to different computer monitors/calibrations
colours may vary slightly from the image shown on this site.
colours may vary slightly from the image shown on this site.